1.General provisions

Any FIFISH and/or an authorized dealer of FIFISH or given away as part of a promotional activity through a legitimate channel can enjoy an after-sales warranty service provided by FIFISH or an authorized service provider of FIFISH in relation to any product quality issues.

QYSEA’s published product materials include, but not limited to user manuals, quick start guide, maintenance, specifications, disclaim, and in-app notifications.

The warranty period for different products and parts vary, please check https://www.qysea.com/support to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 45 days after the production date that shows on the product, unless otherwise agreed upon between you and QYSEA.

2.How to Obtain Warranty Service

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting QYSEA’s local dealer as provide in Part III of these policies or through https://www.qysea.com/support/. You will need to provide a valid proof-of-purchase, receipt or order number (for QYSEA Direct Sales) for the warranty service.

Charges may apply for services not covered by this Limited Warranty.

Please contact QYSEA for information specific to your location.

Please note that the warranty service is only available in the respective QYSEA service regions where you purchased your QYSEA product.

3.What Will QYSEA Do

QYSEA will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. QYSEA may direct you to download and install particular software updates.

If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to QYSEA for further examination. QYSEA will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

4.What Does After-Sales Policy NOT Cover

This policy does not cover the following:

Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.

Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.

Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.

Damage caused by a non-authorized service provider.

Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.

Damage caused by dives which do not follow instruction and manual recommendations.

Damage caused by operation in bad water conditions (i.e. strong currents, huge waves, etc.)

Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).

Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, WiFi signals, etc.).

Damage caused by a forced dive when components have aged or been damaged.

Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

Damage caused by operating the unit with a low-charged or defective battery.

Uninterrupted or error-free operation of a product.

Loss of, or damage to, your data by a product.

Any software programs, whether provided with the product or installed subsequently.

Failure of, or damage caused by, any third-party products, including those that QYSEA may provide or integrate into the QYSEA product at your request.

Damage resulting from any non-QYSEA technical or other support, such as assistance with “how-to” questions or inaccurate product set-up, installation, and firmware upgrade.

Damage caused by operating the ROV in the sensitive zone (military, natural resource protection zoning, marine conservation and ocean conservation, etc.)

Damage caused by unpredictable factors (current, cave collapse, swallow by animal, etc.)

Products or parts with an altered identification label or from which the identification label has been removed.

5.Limitation of Liability

WHEN RECEIVING SERVICE, QYSEA IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN QYSEA'S POSSESSION OR IN TRANSIT, IF QYSEA IS RESPONSIBLE FOR TRANSPORTATION.

QYSEA IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL INFORMATION, PROPRIETARY INFORMATION, OR PERSONAL INFORMATION, CONTAINED IN A PRODUCT.

UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL QYSEA, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF QYSEA, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.

THE FOREGOING LIMITATION DOES NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH QYSEA IS LIABLE UNDER LAW.

AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

6.WARRANTY LIMITATIONS / EXCLUSIONS

Please ensure that you have completed the study of FIFISH V6 EXPERT product related functions and precautions before the first use. Product failures caused by misoperation due to not understanding the product functions and use precautions will not be part of the normal warranty range.

This warranty does not apply to systems or components that are damaged or fail as a result of wear, such as, but not limited to, tethers, view ports, light domes and other systems or components subject to wear.

This warranty does not apply to systems or components that are damaged or fail as a result of failure of the user to read and observe FIFISH Underwater Drone’s instructions for proper operation and maintenance as contained in the User Instruction Manual furnished with the equipment.

This warranty does not apply to systems or components that are damaged or fail by connection to improper or improperly wired sources of power, or by inadequate packing, accident in transit or elsewhere, fire, theft or other similar calamity.

  

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Phone Number:

+86-755-22662313

 

Email Contact:

partner@qysea.com

support@qysea.com